Employee Dashboard
Real-time operational metrics and payroll information.
Longest Call Waiting
01:10
Current Call Waiting
11
Average Talk Time
05:22
Total Calls Today
2321
Agent Ready
4
Agent Logged In
34
Asa
43
Abandoned Today
6
Call Monitor
Service Level - Today
% Answered Within SLA
55/73
75%
Currently Active & Waiting
065
34
Active Agents
11
Customers Waiting